Refund policy

We hope you love your Steele Jade purchase! If you need to make a return, please review the following policy:

• Items may be returned FOR STORE CREDIT ONLY within 7 days of receiving your order.
  • Unfortunately, returns cannot be accepted after 7 days.
  • Store credit will be issued for the purchase price of eligible returned items and does not include any shipping or handling charges.
  • Original shipping costs are non-refundable.
• All returned items must be unworn, unwashed, and in their original condition.
• Items purchased with a discount of 20% or more are considered FINAL SALE.
• Bodysuits and swimwear are FINAL SALE.
• Accessories and sale items are FINAL SALE and cannot be returned or exchanged.
• Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
• Once an order has been placed, ORDERS CANNOT BE CANCELED.

If you receive an incorrect item due to a shipping error, please contact us at steelejadeboutique@gmail.com and we will work to make it right.

Damaged or Defective Items

Damaged or defective items must be reported within 3 days of delivery. Please email steelejadeboutique@gmail.com with clear photos of the damage for review. Once we have assessed the issue, we will provide instructions on how to proceed.

Please note that minor color variations caused by monitor settings, lighting, or photography do not qualify as damage or defects.

Holiday Apparel

Holiday apparel is not eligible for return after December 24.